1. Agreement structure and precedence
This Service Agreement, the Terms, Privacy Policy, and any accepted proposal or order form form the agreement. An accepted proposal or order form will precede this Service Agreement only for a clear, engagement-specific conflict. This Agreement otherwise precedes general website copy. Customer purchase-order boilerplate does not change the agreement unless expressly accepted in writing.
2. Scope
The free sample is limited to 5 synthetic BetaBots using one cost-efficient model, one agreed scenario, and concise sample findings and evidence, subject to eligibility and capacity. Paid deep research may include up to 100 synthetic BetaBots, research-grounded diverse cohorts, multiple higher-quality models selected for the engagement, expanded evidence, and a detailed prioritized report. The accepted proposal defines the actual scope, exclusions, model mix, schedule, deliverables, quote, and acceptance/payment steps.
3. Customer responsibilities
The customer confirms it is authorized to test the submitted environment and will provide accurate constraints, a safe test account, least-privilege access, synthetic data, and an actions-to-avoid list. The customer will not provide secrets or personal customer data in the request form and will promptly revoke test access after delivery.
4. Safety boundaries
BetaBots will not intentionally perform destructive actions, payment actions, purchases, transfers, deletion, publication, external messaging, production configuration changes, or prohibited security testing unless a later written agreement expressly authorizes a professionally controlled scope. BetaBots may pause or stop unsafe sessions.
5. Delivery and acceptance
Delivery occurs through the method in the accepted proposal. The customer should review deliverables promptly and report a material scope mismatch within the proposal's acceptance period. BetaBots may correct an agreed mismatch; differences in synthetic opinions or the absence of a desired finding are not delivery defects.
6. Fees, payment, cancellation, and refunds
There is no fixed public price for paid research. Fees, currency, taxes, invoicing, payment timing, cancellation rights, rescheduling, and refund eligibility are only those stated in the accepted proposal or order form. Unless that proposal says otherwise, work completed and committed third-party costs are non-refundable, and no paid work begins before the stated acceptance and payment conditions are met.
7. Confidentiality
Each party will protect the other party's non-public information with reasonable care and use it only for the engagement. Confidentiality does not cover information already lawfully known, public through no breach, independently developed, or lawfully received from another source. Required disclosures may be made after notice where legally permitted.
8. Data and security
The Privacy Policy describes baseline processing, including the configured Resend, authenticated SMTP, or OneSignal email transport and Turnstile or self-hosted ALTCHA bot protection. Engagement-specific retention, deletion, access, and processor requirements belong in the accepted proposal. Neither party can guarantee absolute security. The customer remains responsible for backups, environment isolation, access control, and removing real personal data.
9. Intellectual property and IP license
Each party keeps its pre-existing intellectual property. The customer owns its product, data, marks, and materials. The operator keeps the BetaBots software, methods, prompts, templates, know-how, and improvements that do not disclose customer confidential information. After full payment, the customer may use and adapt the delivered report and engagement-specific evidence internally; the accepted proposal may grant broader rights.
10. Honest limitations and disclaimers
Synthetic research complements rather than replaces real users, deterministic QA, security testing, accessibility certification, or legal, financial, medical, and other professional advice. Models are probabilistic. Outputs may be incomplete, inconsistent, inaccurate, or affected by the test environment. Except for express commitments in an accepted proposal, the service is provided “as is” and “as available” to the extent permitted by law.
11. Liability cap
To the maximum extent permitted by law, neither party is liable for indirect, special, incidental, punitive, or consequential loss, or lost profits, revenue, goodwill, or data. The operator's aggregate liability cap is the amount expressly stated in the accepted proposal or, if none is stated, the fees actually paid for the affected service. These limits do not apply where liability cannot legally be limited.
12. Term and termination
Either party may terminate for a material breach not cured within a reasonable written cure period, or immediately for illegality, safety risk, or insolvency where permitted. Termination does not erase accrued payment, confidentiality, IP, data handling, disclaimer, liability, or dispute obligations. Cancellation and refunds remain tied to the accepted proposal.
13. Governing law and jurisdiction
This agreement is governed by the laws applicable in the United Arab Emirates and the Emirate of Dubai, without regard to conflict-of-law rules. Subject to any mandatory law or dispute process expressly stated in an accepted proposal, the courts of Dubai have exclusive jurisdiction.
Contact
BetaBots is the customer-facing brand of Self Degree Education Educational Technologies – FZCO, Dubai, United Arab Emirates.
Legal and privacy requests: yev@quested.io.